The following commands are useful when troubleshooting remote workstations that are not responding properly to internal asset management suites or remote support viewing software. In my case it was ManageEngine’s ServiceDesk Plus suite and DameWare’s remote administration software, but many of these products could be affected by the same issues client-side.

Start the RPC service:

net start rpcss

Disable Windows Firewall:

netsh firewall set opmode disable

Enable DCOM via registry:

reg add HKLM\SOFTWARE\Microsoft\Ole /v EnableDCOM /t REG_SZ /d “Y” /f
reg add HKLM\SOFTWARE\Microsoft\Ole /v LegacyAuthenticationLevel /t REG_DWORD /d “2” /f
reg add HKLM\SOFTWARE\Microsoft\Ole /v LegacyImpersonationLevel /t REG_DWORD /d “3” /f